Access an on-demand, global network of mental health professionals to support your students on their journey towards academic and career success
Empowering Students on Their Academic and Mental Health Journeys
When students are struggling and need a higher level of expertise. TrulaCounseling provides them immediate access to a network of licensed professionals who support them on their unique journeys toward academic success and positive whole health. Our network of mental health professionals is tailored to each campus, and when needed, providing awareness and referrals to campus or community resources.
Our real-time, single session support is available anytime, anywhere for your students. During those calls, our counselors will gather basic demographics (first time users), conduct a needs and risk assessment, and provide immediate support. If clinically appropriate, students can schedule therapy sessions or be referred to campus or community resources. Real-Time Support is available:
- By phone
- In English, Spanish, and French
- Available 24/7/365
Short-term Scheduled Support
Our Short-Term Schedule Support gives your students access to a national and global network of mental health professionals for solution-focused counseling. Students can identify special requests when matching with a mental health professional (i.e., gender, language, lived experiences, shared identities, etc.) and have an appointment within 3-5 days. Short-Term Schedule Support is available:
- By phone or video
- Available in 150+ languages and countries
- No session cap
What clinical services does TrulaCounseling™ provide when a student reaches out?
Our goal is to get every student connected to the right support. Our staff first conduct a thoughtful needs assessment to understand each student’s presenting issue and their preferred intervention of single session or scheduled support. Most students request in the moment support as they are looking for support right now, and an appointment in a week’s time won’t help them address the anxiety or conflict they are experiencing at that moment. Any student participating in a single session receives a clinical assessment. Students seeking in the moment support will be referred to TrulaCounseling scheduled support or a higher level of care outside of TrulaCounseling when clinically appropriate.
What are the types of services students may be offered when contacting TrulaCounseling?
• Real-Time, Single Session Support (real time or in the moment support)
Single session support is a one-time intervention delivered by the Masters level counselors in the Care Access Center. These sessions are available with the first available counselor at any time throughout the day by call or by chat. This service is most appropriate when a student is needing support regulating their emotional state, feel as though they are at a crisis point, or just aren’t sure what to do next. Our counselors are trained to support by deescalating and working with the student to find resolution for the moment and make recommendations for next steps. Given that this is with the first available counselor this is not appropriate for concerns that continually arise or are not able to be resolved in the moment.
Example: Student recently had a fight with their roommate and doesn’t know how to talk to them about it. They feel awkward coming home to their apartment and they immediately go to their room and don’t use the communal spaces. They want support to figure out how to have a conversation with their roommate so they can get back to normal. Student is referred to in the moment support because their concern is so limited in scope and likely easily addressed in a single session to discuss how to approach having a difficult conversation.
• Short-term, Scheduled Support
Scheduled Support is multi-session support with a dedicated counselor. This support is based in Short Term Solutions Focused Counseling (“STSFC”). The goal of STSFC is to support individuals in identifying a concern or situation they are struggling with, whether it be everyday stresses or significant life changes. From there the client and the counselor can start working toward a goal of what’s possible and how to reach that goal. Being that this is with a dedicated counselor the opportunity is to practice new skills and techniques between sessions that help the client attain their goal. Then the client and counselor will revisit these things in subsequent sessions to help build what’s working, evaluate what’s not, and how close they are to attaining their goal.
• For an expanded explanation of STSFC, please see “What is Short-Term Solution Focused Counseling” below.
Example: Student has been struggling with feeling down or depressed for a few weeks and has no thoughts of harm to self. They have been working through some self-help techniques they found online but things haven’t been improving. They would like to get support on how to cope better with feelings of loneliness and identify ways of making better connections with their peers. The student was referred to STSFC to address clear and attainable goals presented by the client that likely would not be resolved in a single session. Client would meet with a provider on a scheduled basis until client and counselor have agreeably addressed identified goals, or it has been identified that the client requires a more specialized form of care.
• Long-term or Speciality Care Referrals
Referrals are utilized when the concerns of the student are beyond what’s attainable within the scope STSFC such as support for long term trauma or substance use assessments. We have a dedicated team of coordinators who support with the matching of students to the appropriate types of support either through their insurance program or community agencies.
Example: Student has been dealing with feelings of anxiousness, racing thoughts and trouble sleeping for over a month. There are no specific triggers to these feelings it seems to come up at random and becomes overwhelming. This is the first time they have experienced this level of these feelings. The student is looking for support in decreasing these experiences of anxiety and developing coping skills to manage them when they do arise. Referred to a long-term provider since there is not a particular trigger to the anxiety therefore longer-term support may be most appropriate. Client isn’t ready for long term counseling, and declines insurance referral. Client is set up with a STSFC provider. After 3 sessions the STSFC provider has completed an in-depth assessment and refers client to a provider through insurance as they are in need of a long-term referral to support a more generalized anxiety that has increased in severity but has been a part of the client’s life for many years.
Is there a limit to the number of times students can access clinical support?
TrulaCounseling services do not have a set limit on sessions, however, we work on a short-term solution focused (STSF) support model. Session frequency and total number of sessions is determined by clinical appropriateness.
What Is Short-Term Solution Focused counseling?
STSF is a therapeutic approach used by counselors to help people improve the way a client deals with anything from everyday stressors to high-impact life events. With a counselor’s support people focus on the present moment to “solution” an issue, or concern or circumstance. However, not all problems have a solution. Sometimes, the best solution to a problem is finding a healthy way to cope with it. Therefore, you may be setting a “goal” during counseling rather than a solution. STSF counseling can be provided in as few as one session or over a number of sessions.
How is Short Term Solution Focused counseling different than other types of counseling?
The STSF approach focuses on the present moment and “what’s possible” in the future rather than focusing on a “problem” or processing the past. With a solution focused approach, you are working towards your “vision” of the new possibilities or goal of how you want it to be – of course this must be a realistic, attainable goal which your counselor can help you with.
Let’s look at an example: Susan is a freshman living away from home for the first time. During high school, she occasionally felt stress before tests, but during her second semester, she started to experience intense feelings of stress leading up to exams. With a TrulaCounseling counselor’s help, Susan set a goal to “experience less stress” before her next big exam. She and counselor made a plan to work together over 3 sessions towards her goal. Susan and her counselor met every other week for 45 minutes and talked about how Susan presently manages stressful situations, discussed new coping strategies to address stress and shared how new stress relieving techniques she tried helped or didn’t help. Between each session, Susan diligently practiced stress relieving techniques. Some of the new stress relieving techniques were suggested by the counselor and others identified by Susan who had researched on her own. By the third session, she found that walking on a daily basis for 30 minutes, mindful breathing and positive thinking relieved the most intense feelings of stress before her exam.
What kind of questions will the TrulaCounseling counselor ask?
The counselor will ask about the student's issue to gain an understanding of their situation. They will pose very specific questions about the student's daily living habits to comprehend how their well-being is impacted by the issue. The counselor will explore what things the student has tried already that have been helpful or not helpful to their situation. Additionally, they will discuss what the student would like to achieve from the counseling session or sessions. The counselor's approach involves helping the student recognize their personal strengths as well as the positive aspects of life, rather than focusing on the negative.
What are the limitations of Short-Term Solution Focused counseling?
On its own, STSF is not a treatment for psychiatric disorders such as depression or schizophrenia and other issues that require long term or specialized counseling like post-traumatic stress disorder, and certain persistent anxiety disorders. TrulaCounseling can help students find resources that address these concerns as needed.
Who We Serve
Your Integrated Positive Whole Health Solution Suite
AI-powered technology to connect students to like minded peers for 1:1 support in any wellness dimensions or goal accountability, integrated with campus-specific services.
Certified peer coach network
Virtual sign-up and scheduling
Smart coach matching
Integrated crisis escalation
Integrated with campus resources
Virtual mental health therapy services for students who are looking for short-term, solution-focused support on their journey towards academic success and improved positive whole health.
24/7 Real-Time Support Line
Short-Term Scheduled Support
35,000 local & global professionals
150+ countries and languages
No session cap
Crisis support and escalation
Integrated with campus resources
AI-powered support for students on their journey towards resilience, confidence and connection. Monitor well-being, set goals, and provide personalized support.
Student-specific engagement logic
Automated goals check-ins
Wellness dimension deep dives
Personality type discovery
Integrated with campus resources